Terms of Sale of Services and Products
Last updated: March 3, 2025
This Sales of Services and Products Policy ("Policy") governs the sale of services and products (collectively, "Products" or "Offerings") provided by The Ox and the Yams, LLC, a Mississippi-based real estate firm ("we," "us," or "our") through our website. By purchasing any services or products from the Site, you agree to abide by these Terms. Please read this Policy carefully before making a purchase. If you do not agree to these Terms, do not proceed with the purchase.
1. Scope of Services and Products
We offer both services and products related to real estate through our website, including but not limited to:
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Real estate consultation and advisory services
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Home Improvement Recommendations
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Market Trend Reports
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Online Open House Videos
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Home Selling Checklist
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For Sale By Owner Advising
These services and products are subject to availability and may be offered under separate terms, which are specific to the type of service or product being purchased.
2. Purchase Process
When you place an order for a service or product through the Site, you are making an offer to purchase the service or product under these Terms. Your order will be confirmed via email, and a binding contract will be formed when we accept and process your order.
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For services, we will provide an agreement or contract outlining the specific terms, including the scope of the service, fees, and the schedule for delivery of the service.
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For products, you will receive an order confirmation email outlining the details of your purchase, including the price, product description, and expected delivery date.
3. Payment and Fees
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Payment Methods: We accept payment for services and products via Wix Payments. Payment will be processed at the time of purchase for products or, if applicable, at the time services are rendered or as per the payment schedule outlined in a service agreement.
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Service Fees: Fees for services will be clearly outlined on the Site or in the applicable service agreement. For recurring services, fees will be billed on a regular basis as specified at the time of purchase.
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Taxes: Applicable sales tax or other government-mandated charges will be added to your purchase price where required by law.
4. Delivery of Products and Services
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Delivery of Products: Physical products will be shipped to the address provided at checkout. Digital products (such as guides, reports, or downloadable materials) will be made available for download or delivered via email after payment is processed. Shipping fees, if applicable, will be calculated at checkout.
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Delivery of Services: For services, we will begin the provision of services as per the timeline stated in the service agreement or after payment is received, whichever is applicable. We will make every reasonable effort to meet the expected deadlines, but delays may occur due to unforeseen circumstances.
5. Cancellation and Refunds
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Services:
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Cancellation by Client: If you wish to cancel a service, you must notify us at least 72 hours before the scheduled service date. Depending on the timing, a cancellation fee may apply.
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Cancellation by Us: We reserve the right to cancel any service for reasons such as failure to provide necessary information, non-payment, or force majeure events. In such cases, we will refund any prepaid fees for services not rendered.
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Products:
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Returns for Defective Products: If you receive a product that is defective, damaged, or incorrect, please contact us within 10 days from the date of delivery for a return or replacement. If the product is eligible for a return, a refund or exchange will be issued.
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Non-refundable Products: Certain services or custom products may be non-refundable. These will be clearly indicated at the time of purchase.
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Refunds: Refunds, if applicable, will be processed to the original payment method within 10 business days of approval. For services, refunds may be subject to pro-rated deductions depending on the service performed at the time of cancellation.
6. Product Descriptions and Availability
We strive to ensure that all descriptions of products and services are accurate on our Site. However, we do not guarantee that the descriptions, prices, or availability of products or services are error-free. If a product or service is mispriced or unavailable, we may, at our discretion, cancel the order and offer a refund or provide an alternative solution.
7. Intellectual Property Rights
All materials, content, designs, trademarks, logos, and intellectual property used in the provision of services or products are owned by The Ox and The Yams, LLC or our licensors. You agree not to use, copy, modify, or distribute any intellectual property without prior written consent from us.
8. Limitation of Liability
To the fullest extent permitted by law, The Ox and The Yams, LLC is not liable for any indirect, incidental, special, or consequential damages, or for any loss of data, profits, or goodwill arising from your purchase or use of services or products through the Site. Our total liability shall not exceed the amount you paid for the specific service or product in question.
9. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Mississippi. Any disputes arising out of or related to these Terms shall be resolved in the state or federal courts located in Mississippi. You agree to submit to the jurisdiction of such courts.
10. Modifications to This Policy
We reserve the right to modify or update this Sales of Services and Products Policy at any time. All changes will be posted on this page with the date of the most recent update. Your continued use of the Site and purchase of services or products after such changes constitutes your acceptance of the revised policy.
11. Contact Information
If you have any questions or concerns about this policy, please contact us at:
The Ox and The Yams, LLC
601-966-0628